By the Numbers

Many parts managers underestimate the business management expertise combined with parts knowledge that is required to efficiently operate a parts department. Author Gary Naples brings twenty years of parts management experience to By the Numbers: Principles of Automotive Parts Management. This book presents basic parts management principles along with business and personnel management techniques in an easy-to-understand format. Each chapter begins with an “illustrative case” which describes a typical situation (pertinent to the chapters theme) that could occur in “real-world” parts departments.